Bench Jeweler

As a member of a high performing team, you will be providing exceptional service and helping team members do the same. Daily responsibilities may include: 

• Ensuring the quality of Company merchandise, and making and providing accurate assessments of merchandise quality and condition so that the company may make proper decisions on the best course of action. 
• Maintaining the shop and personal workspace in a clean, organized, presentable, and efficient manner. 
• Constantly pursuing personal and shop improvement and development.
• Working professionally, efficiently, and courteously with all Store and Company staff, fostering teamwork and respect. 
• Findings inventory.
• Supporting other shops as well as our home office when there are work overflows or special projects. 
• Consulting directly with staff and customers as needed to help ensure customer needs are met through the sales process and/or the repair process.  
• Providing cost estimates for additional shop/ jeweler personalization options that the customer can entertain depending on desires. 
• Maintaining safety and security protocols including those specifically associated with shop equipment and chemicals.
• Use technology such as computers and iPads for shop job tracking.

• 2+ years of prior bench experience is preferred.
  
• We are available to our customers when they need us so evening and weekend availability is a must. (Though unlike most retailers, we are closed on major holidays!) 
• Must possess a high level of visual acuity and manual dexterity. 
• Great ability to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching. 
• Comfortable with technology. 
• Must be able to effectively manage deadlines. 
• Must be able to demonstrate basic communication skills in both written and spoken English, as well as basic math. 

The focus of this role is working with others, building and maintaining relationships and championing company culture and values. Demonstrated ability to work in a fast paced and results-based job environment. Must be friendly, respectful, and genuinely interested in the success of the shop and the store. Must be able to work in close collaboration with all areas of the store. Leads by example in areas of personal character, values, commitment, organizational skills, and work habits.

Base Pay range for this role is $23 to $40, which applies to this specific role in this location only.  

Your placement in the range is determined through interviews, a review of experience, knowledge, skills, balanced pay with other team members and alignment with geographic market data.  While we target most new hire offers toward the lower end of the listed range, more demonstrated sales experience, knowledge, and skills may result in a higher starting rate. Average performance will earn a moderate increase each year, while high performers can earn a very generous annual increase.  Once you join us, we pay for performance and there is no ceiling to your base pay rate over time.   

Beyond Base Pay: Base pay is just one component of our total rewards package. In addition, we include: 

• Participation in a team bonus that can range from zero to $350 each week for every member of the store team.   

Beyond pay:  

We are committed to investing in your overall, holistic wellbeing and that of anyone who depends on you.  Our benefits and perks include: 

• Competitive medical, dental, and vision coverage. 

• Competitive 401(k) plan with company match. 

• Paid vacation time, sick time, holidays, volunteer time, and of course things like bereavement time (including for pets). 

• Protection if you are away from work in many circumstances, such as our company paid extended illness bank, optional long-term disability, and company paid life insurance. 

• Parental benefits including paid parental leave, fertility benefits, and child and adult care Flexible Spending Accounts. 

• Employee Affinity Groups with focus on things like parenting, LGBTQ+, and Grief and Loss. 

• Our work is done on-site in our stores, and we work when others play. Though weekend and evening availability is required, we are closed when most retailers are open (with 7 paid holidays each year for most staff), and our hours are much more enjoyable than many retailers. (Monday to Wednesday 10 AM to 7 PM, Thursday to Friday, 10 AM to 8 PM, Saturday 10 to 6 and Sunday noon to 5 PM are our hours we are open to customers.)  Whenever we can, we allow shift swaps as life requires. 

• We are committed to career growth, whether that means doing your very best and growing in your same role over time or development and growth into a new role.  With stores in multiple markets, moving with the company is also possible.  

• We offer internal learning that covers both career and personal topics, from skills like excel to photography. This is self-paced learning and available to all employees. 

• We offer dedicated training specific to your role in our company. 

• We offer training toward advancement, specifically in the area of management and leadership for all levels. 

• While it is not necessary to be promoted here to be considered very successful, the majority of our management positions in our stores are filled from within and we are very proud to offer ongoing coaching and training towards that end.