Assistant Operations Manager

As an Assistant Operations Manager at Shane Co., you will play a pivotal role in ensuring our customers have the ultimate experience in our stores, while also being responsible for development of our office staff. This role serves both our customers and team members, and is a vital position in our stores! You will support sales, drive profits, and create unparalleled experiences, in addition to coaching our Customer Service Associates and helping to oversee our Jeweler’s workshop. 

We are seeking dependable leaders who can connect quickly with others, developing strong relationships with guests and teammates. You’ll excel in this position if you possess strong communication skills and can motivate your team while being resourceful and proactive. This leadership role is integral to both customer satisfaction and team development, focusing on comprehensive store knowledge to enhance personal and collective performance.

Operations Leadership / Customer Service

• Support, coach, and mentor the Customer Service team through customer interactions, ensuring customer concerns and complaints are addressed and resolved in an efficient and timely manner with a high degree of discretion and flexibility
• Overseeing Shop job flow and timely delivery to customers and assuring all jobs are quality checked. 

Managerial Duties

• Assisting in onboarding all new employees, including the administration of new hire paperwork, training, and development.  
• Supporting the Operations Manager by working with the Facilities Department to address all issues of the store appearance and maintenance, including the interior and exterior of the store. 
• Attend and participate in all scheduled meetings of the store management team as requested, as well as meetings with your team team. 

Collaboration

• Work effectively and seamlessly with the store management team and Home Office employees, focusing on teamwork, growth potential, and communication
• Develop a basic understanding of all functionalities within the sales department

Company Culture

• Ensure a positive and engaging workplace for all by embodying company values such as integrity, continuous improvement, and teamwork

• A minimum of 1 year of experience providing a high level of customer service in a face-to-face environment. A minimum of 1 year supervising others is preferred. Prior experience with jewelry sales is neither relevant nor required… we will teach you!
• Availability during evenings and weekends is a must.
• High level of visual acuity and manual dexterity.
• Excellence in written and spoken English; effective communication is key.
• A minimum of a high school diploma or equivalent is required.

Shane Co. is a family-owned business and everyone who works in our organization is part of the family. This family point of view is exactly why we want to take care of you AND your family. 

Base Pay range for this role is $30-$35/hr, which applies to this specific role in this location only.  

• Your placement in the range is determined through interviews, a review of experience, knowledge, skills, balanced pay with other team members and alignment with geographic market data. While we target most new hire offers toward the lower end of the listed range, more demonstrated sales experience, knowledge, and skills may result in a higher starting rate. Average performance will earn a moderate increase each year, while high performers can earn a very generous annual increase.  Once you join us, we pay for performance and there is no ceiling to your base pay rate over time.   

Beyond Base Pay: Base pay is just one component of our total rewards package. In addition, we include: 

• Participation in a team bonus that can range from zero to $150 each week for every member of the store team including the management team.   
• There is an opportunity to earn an individual sales performance bonus based on your participation in both team and individual sales that bring the perfect item to our guests. This program is open to every role in store, though those with a primary job focused on sales are much more likely to achieve it.  
• Management team members have an opportunity for an additional quarterly bonus based on the year-over-year total store sales achieved by the whole team.  The amount of the opportunity varies by role.  

Beyond pay:

• We are committed to investing in your overall, holistic wellbeing and that of anyone who depends on you.  Our benefits and perks include: 
  • Competitive medical, dental, and vision coverage. 
  • Competitive 401(k) plan with company match. 
  • Paid vacation time, sick time, holidays, volunteer time, and of course things like bereavement time (including for pets). 
  • Protection if you are away from work in many circumstances, such as our company paid extended illness bank, optional long-term disability, and company paid life insurance. 
  • Parental benefits including paid parental leave, fertility benefits, and child and adult care Flexible Spending Accounts. 
  • Employee Affinity Groups with focus on things like parenting, LGBTQ+, and Grief and Loss. 
  • Our work is done on-site in our stores, and we work when others play. Though weekend and evening availability is required, we are closed when most retailers are open (with 7 paid holidays each year for most staff), and our hours are much more enjoyable than many retailers. (Monday to Wednesday 10 AM to 7 PM, Thursday to Friday, 10 AM to 8 PM, Saturday 10 to 6 and Sunday noon to 5 PM are our hours we are open to customers.)  Whenever we can, we allow shift swaps as life requires. 
  • We are committed to career growth, whether that means doing your very best and growing in your same role over time or development and growth into a new role.  With stores in multiple markets, moving with the company is also possible.  
  • We offer internal learning that covers both career and personal topics, from skills like excel to photography. This is self-paced learning and available to all employees. 
  • We offer dedicated training specific to your role in our company. 
  • We offer training toward advancement, specifically in the area of management and leadership for all levels. 

Employer will not sponsor visa or work authorization.