Customer Service Associate/ Senior Customer Service Associate (Full-Time)

As a Customer Service Associate, you can make the difference between an amazing experience and an ordinary one. We are looking for people-focused, communicative, and team-oriented individuals to join us in this role. No jewelry experience? No problem! We will provide you with the training you need to be able to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create an exceptional store experience for each customer. Whether you’re early in your career or a seasoned professional, you’ll be joining a team where your contributions make a difference!

Our Customer Service Associates play an important role as the first and last impression for our valued guests. If you value providing great customer service and have a strong attention to detail, you’ll be a good fit for this position. Your impact will extend beyond transactions, influencing the overall customer experience and ensuring our guests receive nothing short of excellence. Join us and be part of a team dedicated to creating extraordinary moments!

Customer Interaction

• Engage in face-to-face, email, and phone communications to endure seamless customer experiences for each and every guest
• Operate as a cashier, handling transactions and assisting customers with payment plans, warranty information, and returns

Operational Excellence

• Navigate front and back of house operations, including store greeter duties, basic quality control, inventory, and upholding merchandising standards
• Crosstrain in areas such as Care and Cleaning, virtual sales, merchandise transfers, and other vital tasks
• Understand the functions of the shop, and assist with the flow of merchandise in and out of the jewelry shop to ensure customers receive their pieces in a timely manner

Company Culture

• Ensure a positive and engaging workplace for all by embodying company values such as integrity, continuous improvement, and teamwork
• Strive for personal growth by maintaining product knowledge and embracing Shane Co.’s philosophies
• Give and receive constructive feedback, adapting with coaching you may receive

• Prior customer-facing experience is required; jewelry sales experience is not mandatory—we'll provide comprehensive training and ongoing learning opportunities!
• Availability during evenings and weekends is a must.
• High level of visual acuity and manual dexterity.
• Excellence in written and spoken English; effective communication is key.
• Proficient in basic math and cash handling
• A minimum of a high school diploma or equivalent is required.

Shane Co. is a family-owned business and everyone who works in our organization is part of the family. This family point of view is exactly why we want to take care of you AND your family. 

Base Pay range for this role is $22 to $24/hr for Customer Service Associate, and $23 to $25/hr for Senior Customer Service Associate, which applies to this specific role in this location only.

• Your placement in the range is determined through interviews, a review of experience, knowledge, skills, balanced pay with other team members and alignment with geographic market data.  While we target most new hire offers toward the lower end of the listed range, more demonstrated sales experience, knowledge, and skills may result in a higher starting rate. Average performance will earn a moderate increase each year, while high performers can earn a very generous annual increase.  Once you join us, we pay for performance and there is no ceiling to your base pay rate over time.   

Beyond Base Pay: Base pay is just one component of our total rewards package. In addition, we include:

• Participation in a team bonus that can range from zero to $150 each week for every member of the store team. 

Beyond pay:

• We are committed to investing in your overall, holistic wellbeing and that of anyone who depends on you.  Our benefits and perks include: 
  • Competitive medical, dental, and vision coverage. 
  • Competitive 401(k) plan with company match. 
  • Paid vacation time, sick time, holidays, volunteer time, and of course things like bereavement time (including for pets). 
  • Protection if you are away from work in many circumstances, such as our company paid extended illness bank, optional long-term disability, and company paid life insurance. 
  • Parental benefits including paid parental leave, fertility benefits, and child and adult care Flexible Spending Accounts. 
  • Employee Affinity Groups with focus on things like parenting, LGBTQ+, and Grief and Loss. 
  • Though weekend and evening availability is required, we are closed when most retailers are open (with 7 paid holidays each year for most staff), and our hours are much more enjoyable than many retailers. (Monday to Wednesday 10 AM to 7 PM, Thursday to Friday, 10 AM to 8 PM, Saturday 10 AM to 6 PM and Sunday noon to 5 PM are the hours we are open to customers.)
  • We offer dedicated training specific to your role in our company. 
  • We are committed to career growth, whether that means doing your very best and growing in your same role over time or development and growth into a new role.  We offer training toward advancement, specifically in the area of management and leadership for all levels.  With stores in multiple markets, moving with the company is also possible.  
  • While it is not necessary to be promoted here to be considered very successful, the majority of our management positions in our stores are filled from within and we are very proud to offer ongoing coaching and training towards that end.
  • We offer internal learning that covers both career and personal topics, from skills like excel to photography. This is self-paced learning and available to all employees. 

Employer will not sponsor via or work authorization.